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ITIL FAQ
Why does my organization need ITIL?
Who is ITIL for?
What is the difference between ITIL and ISO9001?
Does ITIL work in an e-business environment?
Is the information in some of the older ITIL titles still relevant today?
Will version 3 replace version 2?
Will I have to recertify for v3?
Will the new ITIL address knowledge management?
Are there different target audiences for the different ITIL books?
When will v3 be available?
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ITIL FAQ