Menu Content/Inhalt
ITIL Professionals arrow About ITIL
About ITIL Print E-mail
The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures to allow the organisation to manage an IT operation and associated IT infrastructure. The operational procedures are supplier independent and apply to all items of equipment within the IT Infrastructure.

The 'library' itself comprises seven distinct sets:
  • ICT Infrastructure Management;
  • Application Management; 
  • Security Management
  • Planning To Implement Service Management;
  • The Business Perspective;

Within these sets are the specific descriptions and definitions of the various ITIL disciplines.

The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the United Kingdom’s Office Of Government Commerce (OGC). The guidance, documented in a set of books, describe an integrated, process based, best practice framework for managing IT services. To date, these books are the only comprehensive, non-proprietary, publicly available guidance for IT Service Management.

ITIL was conceived in the late 1980s. It was originally initiated to improve IT Service Management at the UK central government, however it is relevant to all organizations; public or private sector, large or small, centralized or distributed.
Today, ITIL represents more than books alone. It has generated an entire industry that includes:

 ITIL v3

 The OGC has released a ITIL Refresh statement announcing a new version: ITIL v3.
 
[ Back ]

Advertisement