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The IT Infrastructure Library (ITIL) is the de facto international standard framework for best practices in IT Service Management. ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Right from the start, certification of professionals has been a key element in the ITIL approach.
 
There are three certificates in IT Service Management, based on ITIL:
  • Your ITIL Foundation Certificate in IT Service Management guarantees your understanding of the basic terms, concepts, and relationships between ITIL processes;
  • With your ITIL Practitioner Certificate in IT Service Management you have proven abilities in the specialized and practical aspects of various clustered ITIL processes;
  • The ITIL Service Manager's Certificate in IT Service Management provides you with internationally recognized credentials that show you have clearly demonstrated your ability to implement and manage the overall IT Service provision.
 
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