The ITIL Foundation course introduces you to the most elementary terms and concepts of ITIL. You are taught the importance of a systematic approach to management. This means that a process-like approach to the business organisation is used to convey the material. The ITIL management model provides you insight into the coherence of identified processes. In addition, you are introduced to a series of basic terms and concepts used to provide substance to these processes. All of this will give you the information you need to deal with the changes that result from a (partial) implementation of ITIL in an organisation.

After obtaining the ITIL Foundation Certificate, you will have insight into:

• the importance of an IT infrastructure and of IT service for an organisation
• the process-like approach to business organisation
• the ITIL management model
• basic terms and concepts of the processes used to manage an IT infrastructure

The examination for the Foundation Certificate is intended for people working in the field of IT Service Management. The Foundation Certificate is a prerequisite for the ITIL Practitioner’s and Manager’s Certificate in IT Service Management.