EXIN now offers Practitioner’s Certificates in IT Service management, based on ITIL, which combine a logical set of processes into clusters. In the past, EXIN offered single process exams. But due to changes in practices in IT Service Management, new ways of training emerged which required exams in a new, simple and reliable examination format.

The following changes have been made since 2005:

• The single process exams Change Management, Release Management and Configuration Management are combined into one clustered exam Release and Control (IPRC)
• The single process exams Service Desk/Incident Management and Problem Management are combined into one clustered exam Support and Restore (IPSR)
• The single process exams Service Level Management and Financial Management are combined into one clustered exam Agree and Define (IPAD)
  

You are granted the ITIL Practitioner’s Certificate after acquiring the ITIL Foundation Certificate and passing the final examination. After obtaining the ITIL Practitioner’s Certificate, you will be skilled in performing tasks which belong to the relevant ITIL process.

 

All three new Practitioner certificates are aimed at professionals who will participate in managing, organizing, and optimizing the operations of the processes in an IT Service Organization which has implemented the processes based on the ITIL guidance. The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing, related to the activities in the processes Release and Control, Support and Restore or Agree and Define. Practitioners should have obtained basic knowledge of IT Service Management as shown by their Foundation Certificate in IT Service Management. The target group is more diverse than for the ITIL Service Manager’s Certificate, but more confined than the target group for the Foundation Certificate in IT Service Management.

These certificates are of special interest to IT staff with some experience in one or more of the processes, who want to become involved in managing these processes within their organization. The requirements of the Practitioner certificates include the successful completion of three practical assignments, which prove the ability to apply skills in practice.