Are there different target audiences for the different ITIL books?

Yes . Think about the progression of any IT service from its inception to retirement that you have seen. This is the life-cycle of service management. There are many different individuals and parts of an organization involved in the life of a service. From planning, design, build, test, release, operate, improve, etc. Different levels of the organization and different roles carry out the decision making, the development and delivery of services. Example: If you were building a house you would work with a variety of individuals at different stages: • Strategy - building approval, site plans, sales and marketing • Design - architects, designers, planners • Transition: inspectors check all the plans fit together, that things conform to building regulations and will function as they are intended to. Each of these teams performs a role in the building of the house at various points in the process. Once you move in, the house will need to be kept operational – through maintenance (plumbers, electricians) and via operational services such as garbage collection. If you decided to renovate, or extend, then you would deal with many of the same individuals but with a view to improving upon the original design and operation of the house (improvement). The V3 Library reflects the life of services and so appeals to a broad spectrum of people who carry out roles at various service life stages. It is important to know that even though the prime target audience may not be where you are currently in your organization, you will be likely to influence the target audience and so we strongly suggest that everyone read the entire core library,

 

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